Q: What is changing with Child Care Assistance Program (CCAP) payments?
A: Child care payments will be processed through a new payment vendor, Tyler Technologies, as part of NJCCIS system upgrades.
Q: What do I need to do as a provider?
A: You are required to enter your banking information in the new e-Child Care payment system (Tyler Technologies) as well as upload a new W-9. Both of these things will happen through NJCCIS. (Please note that Chrome (both PC and mobile) is the recommended browser.) This information is required for e-Child Care payment processing. The e-Child Care payment schedule is not changing.
Q: When do I need to make these updates by?
A: You must enter your e-Child Care banking information and upload a new W-9 by as soon as possilbe to avoid payment delays. If you are a new provider or need to change information you entered, contact your CCR&R for assistance.
Q: Is submitting a W‑9 required to receive payments?
A: Yes. You must upload a new W-9 into the NJCCIS File Cabinet as part of the transition from Conduent to Tyler Technologies. Payments cannot be issued until the W‑9 and banking information are completed and your TIN (SSN for home providers) is validated. Information on the W-9 must match what the IRS has as well as what is in NJCCIS (this includes your Provider Name and your Doing Business As (DBA) name).
Q: What happens if I do not enter my banking information?
A: If you do not enter your banking information, you will stop receiving payments after the transition from Conduent to Tyler Technologies. Paper checks will not be issued. If you enter your banking information after the transition, your payments may be delayed.
Q: Do I need to update my banking information if nothing has changed?
A: Yes. All providers must enter their banking information in NJCCIS for the transition to the new e-Child Care payment system.
Q: What roles can access the e-Child Care Banking Information button in NJCCIS and upload W-9s into the NJCCIS File Cabinet?
A: The Director (position), Owner/Director (position), Owner (position) and Family Child Care Provider (position) will have access to the File Cabinet Quicklink of the facilities that they are assigned to and can upload W-9s.
Q: Do families receiving CCAP need to do anything?
A: No. Families do not need to take action at this time.
Q: Is there access to this information in Spanish?
A: Yes, there is a Spanish version of the How-To Document available on the NJCCIS Help Page as well as the ChildCareNJ.gov System Upgrades page, and Spanish-speaking customer service representatives from both Tyler Technologies and NJCCIS can provide assistance.
Q: How do I get more information?
A: Watch for announcements and updates on NJCCIS and ChildCareNJ.gov, and check for emails from the Division of Family Development, Office of Child Care.
Q: Once I have entered my banking information in NJCCIS and received the “Successfully Enrolled” message, does this mean that my banking information has been accepted?
A: No. When you see the “Successfully Enrolled” message, this means that your banking information has been submitted.
Q: Will I be notified when my banking information has been validated?
A: No. However, if there is an issue with validation, Tyler Technologies will contact you by email.
Q: How will this affect tax documents?
A: You will receive two 1099s – one from Conduent and one from Tyler Technologies.
Q: Is there a recap of the step-by-step process?
A: Yes, a How-To Document is available on the NJCCIS Help Page, and step-by-step instructions are available on the ChildCareNJ.gov System Upgrades page.
Q: If I am an out-of-state provider, how do I submit my banking information and W-9?
A: If you are an out-of-state provider, you should upload your banking information and W-9 to your CCR&R, or through the secure link sent to you by Tyler Technologies ([email protected]).
Q: Is anything with the NJ CCAP Attendance Calendar changing?
A: The current process stands and information on how to access and enter attendance information is available on the ChildCareNJ.gov Attendance Reporting for CCAP page.
Access to the calendar will transition from New Jersey's Electronic Child Care (ECC) Provider Web Portal Login to New Jersey Child Care Information System (NJCCIS) soon. You will receive an email with detailed information when that transition happens.
