To strengthen our health and safety standards, New Jersey is changing the way parents and guardians check their children in and out of care as part of the Child Care Subsidy Program.
Our electronic Child Care Interactive Voice Response system, or IVR, makes reporting child care attendances and absences quick and safe for everyone. This phone-based system means no more waiting in line or using a shared machine, and helps us meet health and safety standards related to COVID-19. You’ll start using the IVR as of February 1, 2021.
For more information:
Quick Reference Guide | Frequently Asked Questions

Para más información:
Guía de Referencia Rápida | Preguntas más Frecuentes

e-Child Care Swipe Card Customer Service: 1-800-997-3333
Call 24 hours a day, seven days a week if:
  • You need to activate your card;
  • You have forgotten your PIN;
  • You need a new or replacement card; or
  • You need other card-related assistance.